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Terms of Service

Interface Media Group Inc.
Official Terms of Service  Document

Established: 2005
Updated Date: January 2010

Contents

Office Hours | Ordering/Requests for Work | Delivery and File Formats of Work Ordered | Regular Billing Rates | Rush Billing Rates | Billing for New Clients | Invoicing for Returning Clients | Invoice Payment Terms | Payment Methods

Office Hours

We are open 10:00 am to 6:00 pm Pacific Standard Time from Monday to Friday.  We are closed on weekends and all Canadian bank holidays.  Any additional closures will be posted to our website and delivered via email to all existing clients at the earliest opportunity.

Ordering/Requests for Work

Work orders and requests for regular rate work must be submitted in written form via email to Info@InterfaceMedia.ca.

Rush jobs can be requested via email to Rush@InterfaceMedia.ca. If requested by phone at 604.415.0494 a confirmation email outlining the work will be sent to the client for approval before work commences.

Delivery and Formats of  Work Ordered

Print Work

Physical work or printed items ordered through our preferred partner printers will be delivered either in person or by courier at no additional charge to the client. Design work ordered for print through a client’s own printer will be delivered to the client and the printing process managed through the client with no physical delivery required by Interface Media Group Inc.

Digital proofs of the work to be printed will be supplied to the client for approval before.  Examine your proof carefully as once approved for print the files will be delivered for printing and cannot be changed further.  All files supplied to the client and/or the clients’ printer will be optimized for print, include printers marks, and will be flattened and as such not editable.  Files will be supplied at sizes specified in work orders; if additional sizes, layouts or editing is required to a now complete or legacy artwork product, additional charges will apply.

File formats that will be supplied for printing include .pdf, .jpg or .jpeg, or .eps files. Source or design files, such as Illustrator or Photoshop files etc., will remain our sole intellectual property unless prior written agreement for purchase has been made. There will be a significant surcharge to purchase source files as these files are the product of the years of training and experience we have amassed and amount to our unique trade and company secrets.

Digital Work

Digital work includes website coding and graphic design elements designed for use on the internet in websites, blogs, email newsletters and other online applications.  Digital work will be delivered via email when possible or in the case of very large files through an online intermediary, such as megaupload.com, from which the file can be downloaded with the notification of the files’ availability delivered to the client via email.

File formats that will be supplied for digital use include .png, .gif, .pdf, .jpg or .jpeg, or .eps files. Source or design files, such as Illustrator or Photoshop files etc., will remain our sole intellectual property unless prior written agreement for purchase has been made. There will be a significant surcharge to purchase source files as these files are the product of the years of training and experience we have amassed and amount to our unique trade and company secrets.

Regular Billing Rates

We offer a standard rate of $55/hour billed on the quarter hour with a 1-hour minimum charge per instance of initiating work on an account.  This standard rate applies to any form of work offered.

For example:

  • a ten (10) minute website update is one (1) billable hour, and
  • a ten (10) minute website update and a sixty five (65) minute flyer (that are requested at the same time) is one and a quarter (1.25) billable hours.

Each instance of work initiated on an account is recorded in detailed work logs and can be made available to clients upon request.

Work orders and requests for regular rate work must be submitted in written form via email to info@InterfaceMedia.ca.

The maximum turnaround time for regular rate work is 48 hours* on business days, Monday to Friday between 10am and 6pm.

Rush Billing Rates

If you require a turnaround time of less than 48 hours you can request a rush job for which you will be charged double the hourly rate billed on the quarter hour with a 1-hour minimum charge per instance of initiating work on an account.  This rush rate applies to any form of work offered.

For example:

  • a ten (10) minute website update is one (1) billable hour charged at double time, and
  • a ten (10) minute website update and a sixty five (65) minute flyer (that are requested at the same time) is one and a quarter (1.25) billable hours charged at double time.

Each instance of work initiated on an account is recorded in detailed work logs and can be made available to clients upon request.

Work orders and requests for rush rate work can be requested by email at Rush@InterfaceMedia.ca or by phone at 604.415.0494.  If requested by phone a confirmation email outlining the work will be sent to the client for approval before work commences.

The maximum turnaround time for rush rate work is 12 hours  on business days, Monday to Friday between 10am and 6pm.  In most cases, the work is started immediately and sent to the client as soon as it has finished.  Weekend or after hours work cannot be guaranteed but may also be accepted at the rush rate if possible.

Billing for New Clients

New clients are entitled to a complimentary meeting to discuss their needs, after which they will receive a quote for any services requested.

An accepted quote becomes authorized work when a client signs the bottom and it is returned via fax to 604.415.0495 (please call first) or email to Info@InterfaceMedia.ca.

Prior to initiating work, a retainer of 50% of the quotes’ estimated total is to be paid.

Upon completion of the work, an invoice for the balance due is supplied along with a sample of the finished work and delivery of the work takes place upon receipt of payment.

Invoicing for Returning Clients

Returning clients are billed monthly on or about the first day of each month for the previous month’s work.

Invoices are organized by delivery date and include a description of the completed work, the billable hours per description, the appropriate hourly rate (either regular or rush), and the price for each completed work.  A more detailed breakdown of work done is kept in our work logs and can be made available to clients upon request.

Invoice Payment Terms

Invoice payment terms are net 15 days from the date of invoice.  Clients are expected to keep their accounts paid up to date in perpetuity.  Delinquent accounts will be sent to collections after three attempts to collect any unpaid invoices or amounts.

Payment Methods

Forms of payment accepted are Cheque, Money Order, or PayPal**.  Please make cheques or Money Orders payable to Interface Media Group Inc..  Payments by Cheque and Money Order should be postmarked no later than 15 days from the date of invoice and delivered via postal service or courier to:

Interface Media Group Inc.
Unit 702 – 7351 Halifax Street
Burnaby BC, V5A 4H2
Canada

*Unless the work requested would take more than 12 hours to complete.
**Paypal payments are subject to a five dollar ($5) convenience surcharge per transaction.

Unless the work requested would take more than 12 hours to complete.

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Terms of Service